{"id":609,"date":"2020-10-13T07:28:49","date_gmt":"2020-10-13T07:28:49","guid":{"rendered":"http:\/\/localhost\/razzi\/?page_id=609"},"modified":"2024-06-24T01:35:29","modified_gmt":"2024-06-24T07:35:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/chalettboutique.com\/es\/faq\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"
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Envios y Cambios<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. \u00bfA qu\u00e9 lugares se realizan los env\u00edos?<\/polyline><\/svg><\/span><\/h2>

Chalettboutique.com<\/a> esta disponible para clientes en Mexico y Estados Unidos. \u00a0
Clientes en Canada pueden realizar sus compras a traves de Chalettboutique.ca<\/a>\u00a0<\/p><\/div><\/div>

2. \u00bfCu\u00e1nto tardar\u00e1 en llegar mi pedido?<\/polyline><\/svg><\/span><\/h2>

Tu orden de compra demora de 1 - 2 dias en ser procesada.\u00a0

<\/p>
SERVICIO DE ENVIO<\/th>COSTO DE ENVIO<\/th>FECHA DE COMPRA<\/th>TIEMPO DE ENTREGA*<\/th><\/tr><\/thead>
MEXICO - REGULAR<\/th>$150 MXN<\/td>CUALQUIERA<\/td>3 - 7 DIAS HABILES<\/td><\/tr>
USA - REGULAR<\/th>$250 MXN<\/td>CUALQUIERA<\/td>5 -10 DIAS HABILES<\/td><\/tr><\/tbody><\/table>

Despu\u00e9s de realizar tu compra recibir\u00e1s un correo de confirmaci\u00f3n con tu numero de rastreo.<\/p>

\u00a0<\/p>

*Los tiempos de entrega son estimados, y no son garantizados.\u00a0<\/p><\/div><\/div>

3. \u00bfPuedo recoger mi pedido en persona?<\/polyline><\/svg><\/span><\/h2>

Puedes recoger tu compra en cualquiera de nuestras dos direcciones en Juarez, sin costo adicional.
Esta opci\u00f3n esta disponible en tu carrito de compra.\u00a0<\/p><\/div><\/div>

4. \u00bfComo puedo revisar el estado de mi pedido y dar seguimiento?<\/polyline><\/svg><\/span><\/h2>

Puedes dar seguimiento a tu pedido con el numero de rastreo que te proporcionaremos al finalizar tu compra.<\/p><\/div><\/div>

5. \u00bfQue puedo hacer si mi pedido no ha sido recibido despu\u00e9s de la fecha de entrega indicada?<\/polyline><\/svg><\/span><\/h2>

Si tu pedido no ha sido recibido despu\u00e9s de la fecha de entrega indicada, por favor cont\u00e1ctanos al correo hola@chalettboutique.com<\/p><\/div><\/div>

6. \u00bfCual es la p\u00f3liza de cambios?<\/polyline><\/svg><\/span><\/h2>
  • Cambios o solicitudes de cr\u00e9dito solo son permitidos durante los primeros 7 d\u00edas de recibir tu compra.<\/span><\/li>
  • Los art\u00edculos deben de ser regresados en su estado original.<\/span><\/li>
  • Los art\u00edculos no deben de haber sido lavados, utilizados o da\u00f1ados.<\/span><\/li>
  • Los art\u00edculos deben de conservar las etiquetas correspondientes.
    <\/span><\/li>
  • El costo de env\u00edo por devoluci\u00f3n corre por parte del cliente. El costo de env\u00edo original no es reembolsable. <\/span><\/li>
  • Art\u00edculos marcados como venta final, no son elegibles para cambios, devoluciones o cr\u00e9ditos.<\/span><\/li>
  • Nos reservamos el derecho de rechazar cambios o devoluciones que no cumplan con estos requisitos.<\/span><\/li><\/ul><\/div><\/div>

    7. \u00bfCuanto tiempo debo esperar para recibir mi reembolso?<\/polyline><\/svg><\/span><\/h2>

    Tu reembolso sera emitido despu\u00e9s de que tu devoluci\u00f3n sea recibida y aprobada.

    Despu\u00e9s de que un reembolso es procesado, demora de 3 - 5 d\u00edas para que recibas los fondos.\u00a0
    Si tu reembolso esta tomando mas del tiempo estimado, por favor contacta a tu banco.\u00a0<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Pagos<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    1. \u00bfQu\u00e9 m\u00e9todos de pago est\u00e1n disponibles?<\/polyline><\/svg><\/span><\/h2>
    • Tarjeta de cr\u00e9dito \/ d\u00e9bito (VISA, MasterCard). Disponible tanto en M\u00e9xico como en Estados Unidos.<\/li>
    • Efectivo** (A trav\u00e9s de OXXO). S\u00f3lo disponible en M\u00e9xico**<\/li><\/ul><\/div><\/div>

      2. \u00bfCu\u00e1nto tiempo tardan en procesar mi pago?<\/polyline><\/svg><\/span><\/h2>

      El tiempo de procesamiento de tu pago varia dependiendo del tipo de pago seleccionado.

      Procesamiento inmediato:<\/strong>\u00a0<\/p>

      • Tarjeta de cr\u00e9dito \/ d\u00e9bito (VISA, MasterCard). Disponible tanto en M\u00e9xico como en Estados Unidos.<\/li><\/ul>

        1 - 2 d\u00edas laborables:
        <\/strong><\/p>

        • Efectivo** (A trav\u00e9s de OXXO). S\u00f3lo disponible en M\u00e9xico**<\/li><\/ul><\/div><\/div>

          3. \u00bfComo puedo reportar un problema con mi pago?<\/polyline><\/svg><\/span><\/h2>

          Si tienes alg\u00fan problema para realizar tu pago, por favor rep\u00f3rtalo al correo hola@chalettboutique.com<\/p><\/div><\/div>

          4. \u00bfComo puedo solicitar una Factura Electronica (CFDI)?<\/polyline><\/svg><\/span><\/h2>

          Facturas Electr\u00f3nicas (CFDI) solo pueden ser solicitadas durante el mes de compra.\u00a0<\/p>

          \u00a0<\/p>

          Para iniciar la solicitud por favor proporciona lo siguiente:<\/p>

          \u00a0<\/p>

          • N\u00famero de pedido: por ejemplo, #3568.<\/li>
          • Fecha de compra:<\/li>
          • RFC<\/li>
          • Razon Social<\/li>
          • Correo electr\u00f3nico<\/li>
          • Direcci\u00f3n<\/li>
          • Ciudad<\/li>
          • Estado\u00a0<\/li>
          • Regimen Fiscal<\/li>
          • Uso CFDI<\/li><\/ul><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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            Shipping and Exchange 1. Where do you ship to? We are launching Chalettboutique.com for Mexican and American customers.\u00a0For our Canadian store please visit Chalettboutique.ca\u00a0 2. How long will it take for my order to arrive? Orders are processed within 1 – 2 business days.\u00a0 SERVICE SHIPPING CHARGE ORDER PLACED ORDER DELIVERED* MEXICO – STANDARD $150 […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-609","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQs | Chalett Boutique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chalettboutique.com\/es\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | Chalett Boutique\" \/>\n<meta property=\"og:description\" content=\"Shipping and Exchange 1. Where do you ship to? 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